Refund Policy

At **EDGEXIAN**, we want you to be satisfied with your purchase. We carefully inspect our products before dispatch; however, if you receive an incorrect, damaged, or defective item, please contact us and we’ll be happy to assist you.

## Returns & Exchanges

Customers may request a return or exchange within **7 days of receiving their order**.

To be eligible for a return or exchange:

* The item must be **unused, unworn, unwashed, and in its original condition**.
* All original tags and packaging must be intact.
* Proof of purchase or order confirmation must be provided.
* Items showing signs of wear, washing, alteration, damage caused after delivery, or misuse will not be accepted.

## Damaged, Defective or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after receiving your order.

Please provide your **order number, a brief description of the issue, and clear photos or videos** of the product so our team can review your request.

Once verified, we will arrange an appropriate **replacement, exchange, or refund**.

## Size Exchanges

If you ordered the wrong size, you may request a size exchange within the return period, subject to stock availability.

The product must meet our return eligibility requirements. Any return or re-delivery shipping charges for a customer-requested size exchange may be the responsibility of the customer.

## Non-Returnable Items

Returns or exchanges may not be accepted for:

* Items that have been worn, washed, used, altered, or damaged after delivery.
* Items without their original tags or packaging.
* Items purchased during a final clearance sale where clearly marked as **Final Sale**.
* Customized or personalized products, unless they arrive damaged or incorrect.

## Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, the refund will be processed through the applicable payment method. Processing times may vary depending on the payment provider or bank.

Original delivery charges are generally non-refundable unless the return is due to an incorrect, damaged, or defective item sent by EDGEXIAN.

## Order Cancellations

If you wish to cancel an order, please contact us as soon as possible. Orders that have already been processed or dispatched may not be eligible for cancellation.

## Return Shipping

Customers should contact **EDGEXIAN Customer Support before sending any product back**. Please do not return an item without receiving return instructions from our team.

For returns caused by a change of mind, incorrect size selection, or other customer-related reasons, return shipping costs may be the customer's responsibility.

If the product received is incorrect, damaged, or defective, EDGEXIAN will provide further instructions regarding the return.

## Contact Us

For all return, exchange, or refund requests, please contact **EDGEXIAN Customer Support** through the contact details provided on our website.

Please include your **order number and details of your request** so we can assist you efficiently.

**EDGEXIAN**
*Wear the Edge*